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Shipping done right.

Time and again, customers are amazed at how cost effective ordering from us really is. Everything you need is stocked in one place, packages are consolidated to save on freight, and orders arrive to your door in record time. Simply put, we’re a better value. Let us prove how ordering from us can save you time and money. Have a question? Let us know!

Learn more about:
60% savings on DHL Express
Order
consolidation
Detailed customs documentation

International Consolidation

We realize that every inch of packaging space costs you money, so we have one-warehouse consolidation for all orders that ship direct to international retailers. International consolidators are trained to minimize dimensional weight; smaller items are packed in and around larger items to save you shipping costs. They do this to the best of their ability with what is in the order, as long as it does not damage the retail packaging.

Customs Documentation

All International shipments are sent with proper customs documentation. This paperwork includes HTS codes (tariff numbers) and country of origin for all products. Please contact your Sales Representative if you are in need of additional documentation data.

Product Costs

Invoices must be paid in dollars. Visit the Customer Portal to view costs on any item. There is also an option to view product costs in your shopping cart. Credit card payments are posted at the point of final transaction, which is the time the order passes through quality check in our distribution center. We do pre-authorize your card before we begin processing the order; this holds the funds in your account until the order is finished and shipped. Freight Terms are FOB Grand Rapids, Michigan.

Shipping Rates

International shipping rates are based on weight and dimension. Shipping companies take the greater of dimensional weight (LxWxH/150in) or actual weight for each box and then charge based on the total dimensional weight. They also add fuel surcharges that fluctuate monthly with jet fuel market prices. Because of these factors please understand that freight estimates are not reliable until your order is packed. Your Sales Representative is able to furnish base rates and/or actual weights of finished orders upon request. See freight options below:

International Freight Options

DHL Express

Our preferred and default carrier is DHL Express. It is an air-express courier, delivering to most countries within two to three days. We have very competitive discounts with DHL. To most countries, for most orders, you will find that it is the best rate available. DHL is a full service carrier and provides to-your-door service with customs clearance included. If they pre-pay customs charges for you, they may charge you a finance service fee. In many countries, you have the option of opening a customs debit account; you maintain a balance from which your customs charges are deducted. The customs debit account option eliminates the customs finance service fees. Generally, freight charges are added to your invoice, so you do not need to wait for freight charges to be billed separately. If freight is not added to your invoice, it will be posted to a debit memo within a few weeks. Contact your Sales Representative to have invoices automatically emailed to you after your orders have shipped.

UPS Ground to the US-based Freight Forwarder of Your Choice

If you prefer to work with a freight forwarder, the shipping charges to that US-based freight forwarder are free* with a $200 order; however, it is processed as a domestic shipment and does not go through our international consolidation process. Our customers find that freight forwarders charge around 8% for their services; the majority of our international customers prefer DHL Express because their fabulous direct freight rates combined with our international consolidation process delivers cost savings.

USPS International Priority Mail

We have found the advantage of this service is that freight rates are assessed by weight only (not dimensional weight), and there are no fuel surcharges. The potential disadvantages are that the rates tend to not be competitive, and there is no shipment tracking. Also, we have experienced USPS shipments to be subject to extensive custom delays more frequently than other carrier options. All customers that choose this shipment method do so at their own risk. With this method, freight charges are invoiced at time of shipment.

Air Freight

Some customers choose to ship via air freight; the most frequently chosen carrier is DB Schenker (formerly BAX Global). DB Schenker tends to be particularly strong for very large orders (over 500lb). Tracking is available; automatic freight invoicing is not. You will wait several weeks to a month to be billed your freight charges on a debit memo. Your Sales Representative can furnish you with an estimate of freight charges upon request before the debit memo is issued.

* Some carriers charge extra fees for customs clearance, residential delivery or delivery addresses that are beyond normal points of delivery. These carrier charges will be added to your invoice.

Canada Ship Processing

Shipments to Canada go via UPS Canada Standard. Brokerage and GST are straight percentages. ORM-D items may ship to Canada (but not to other countries) via UPS Canada Standard service.

Item Limitations

Hazardous Items

Items noted by ORM-D flags on the website are removed from international orders and cancelled. The exception is UPS Canada, provided the service selected does not include air shipment.

Dropship Items

Items noted as Dropship in the website product description (also noted in catalogs) are designed to ship directly from the manufacturer to the retailer. Dropship purchases by international retailers are possible but are logistically challenging so please allow extra time. Dropship items can be routed directly to your freight forwarder or routed to our distribution center in Grand Rapids for consolidation with your outbound order; this option does create additional freight expense.

US Only Items

Items noted with “US” box on the website denotes product which is not available for distribution outside the US. When these items are ordered by non-US retailers, they are removed from the order and will list on your packing slip as “Not Available for Export.” Please note, not all restricted product is labeled “US Only” because sometimes manufacturers authorize us to sell their goods in only parts of the world. Ask your Sales Representative if you have specific questions. The manufacturers of these products define their markets; please contact your local distributor for access to these brands.

Ordering Tip for International Customers

To minimize your per product shipment cost, consider carefully what you’re ordering. If you order two dozen large scrapbooking organizers, it will be expensive to ship because they are large and lightweight; the dimensional weight is high. Our consolidators are trained to pack small items in and around large items (like organizers) to minimize carton cube. You get more value for your freight dollar when you balance your needs for bulky organizers with small items that can be packed inside the bulky items.

Testimonials

Yesterday after work, your invoice was in my mailbox. I made some calculations, and you’ve convinced me I’m better off with your company. Tomorrow I would have had an appointment with the representative of another wholesale company. I canceled it!
- Netherlands
Thank you so much! You guys don’t know how much we love Notions...we sing your praises to other retailers around us as well. Every time you guys pick up another brand we like to carry, we get more excited. For the past month or so, we have placed all of our orders exclusively through you!
- Georgia, USA
Was a bit wary of ordering from overseas, but the whole process has been so easy I am sure I will be placing another order very soon.
- Australia
I received my order yesterday. I want to give you a compliment about the packaging. Everything was very nice in separate boxes, and then again in the big box. Nothing was damaged. The shipping costs are great; I am certain that I will order often. Thank you very much.
- Netherlands
Customer comment in regard to speed of shipment (order shipped via DHL on Thursday and arrived in Norway store on Monday)
We received it in the store today; this is extremely good. You will have a lot more orders due to this change in freight company.
- Norway
What I have found is that while Notions offers the majority of products I need, it is the level of customer support and the feeling of partnership that Notions provides which have driven me to a decision to go solely with Notions as my vendor.
- Oregon, USA
Just a note to say thank you for assisting us in cutting cost on international orders. The fact that you use less boxes together with DHL’s lower rates is really making it worth our while to buy from Notions again.
- South Africa
...just finalized our order online. I must commend your organization for a very fabulous website. The updates that you have made are quite spectacular with all the added features...
- Costa Rica
It has been our pleasure to do business, and continue to do business with Notions Marketing...it is the people that make the company!
- California, USA
It was like Christmas here today in the 100 degree weather. I received my wonderful order and now I know why Notions is such a great company and why you have such a good reputation. Everything that you said was in my order was there. First order I have received out of many that has been exactly right. I appreciate that, and I am so excited to be one of your customers.
- South Carolina, USA
That’s very kind of you worrying like that about delivery. I am delighted to work with you; your products are great with quick and complete deliveries.
- France
Notions seems to be an organization that is doing things right at all levels. With me just starting out and knowing this isn’t an easy market, it’s very important to me to know I have an organization that is going to help me be successful! Y’all rock!
- South Carolina, USA
I love the daily emails from you with new items - I just can’t stop shopping!
- Ukraine

Let’s get in touch!

Copyright © 2014
Notions Marketing Corporation

Send Us an Email

General Inquiries:
contact@notionsmarketing.com

Credit Inquiries:
credit@notionsmarketing.com

Give Us a Call

800.748.0250
616.243.8424
+001.616.243.8424

Monday–Thursday
8 a.m. – 6 p.m. EST
Friday
8 a.m. – 5 p.m. EST

Visit Us

Send Us a Fax

800.678.3400
616.243.8055

Meet Us at a Tradeshow

Craft & Hobby Association
January 10–13, 2015
Anaheim, California
Creativeworld
January 31–February 3, 2015
Frankfurt, Germany
Craft, Hobby + Stitch
February 15–17, 2015
Birmingham, UK